Privacy Policy

Introduction

We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with relevant State and Territory privacy legislation (referred to as privacy legislation).

This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.

This Privacy Policy is current from 8/01/2020 and is reviewed annually. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.

By, accessing or using our website: www.callondoc.com, or providing information to us in connection with the website, you agree to the terms and conditions of this Privacy Policy and, in particular, you consent to the processing of your information in the manner described below.

Please note that your use of our Site is also subject to our Terms of Use and Informed Consent.

Collection

We collect information that is necessary and relevant to provide you with medical care, treatment and manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and/or in handwritten medical records.

Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals, and other health care providers.

We collect information in various ways, such as over the phone, or in writing, in person in our clinics and over the internet through our website www.callondoc.com. This information may be collected by medical and non-medical staff.

We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.

Third Party Sites

Google Analytics and Similar Services: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of the Site. Google Analytics and other third parties we work with to analyze, operate, and market our site use “cookies”, which are text files placed on your computer, or other similar technology, to help the Site analyze how users use the site. You can find out more about how Google uses data when you visit our Site by visiting “How Google uses data when you use our partners' sites or apps”, (located at www.google.com/policies/privacy/partners/).

We and our service providers use cookies, web beacons, and other technologies to obtain and store certain types of information whenever you interact with our Site through your computer or mobile device. These technologies may collect unique identifiers, user preferences, browsing information (including IP address), and other data about users’ interaction with our Site, including the content and URLs you have viewed on our Site.

You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Site features or services may not function properly without cookies. We use cookies to improve the quality of our Site and service, including for storing user preferences, tracking user trends, and to market our services more effectively and efficiently.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.

We may use your personal data for marketing communications that may be of interest to you if you opt-in to receiving marketing communications, internal data analysis to identify usage trends and for quality audits.

There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to insurers, government regulatory bodies, courts of law, hospitals and the electronic transfer of prescriptions service. We may also from time to time provide statistical data to third parties for research purposes.

We may disclose information about you to outside contractors to carry out activities on our behalf such as an IT service provider. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Data Quality and Security

We will take reasonable steps to ensure that your personal information is accurate, compete, up to date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.

Personal information that we hold is protected by:

• securing our premises;
• placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
• providing locked cabinets and rooms for the storage of physical records.

Corrections

If you believe that the information we have about you is not accurate, complete or up to date, we ask that you contact us in writing (see details below).

Access

You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time.

There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.

We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.

You may close your account or the account of a minor if you are a parent or legal guardian by contact us. We will contact you to verify your identity and subsequently close the account and delete all of the personal data associated with the account.

Complaints

If you have a complaint about the privacy of your personal information, we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.